Last updated on 17th July 2017
Production and Shipping
All of my items are hand made and as such, production times can vary. I aim to have all orders produced and despatched within 3-4 weeks, though smaller items will be less. Where possible, an estimate of the production time will be listed alongside each item in my shop.
Once your item has been made, estimated shipping times are as follows:
United Kingdom: 1-3 business days
North America: 7-14 business days
Europe: 5-14 business days
Australia, New Zealand and Oceania: 7-14 business days
Once the order is despatched with the relevant couriers, I cannot be responsible for delays and the above are to be used as a guide only. If you require guaranteed early delivery, please select one of the guaranteed shipping options.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I’m cannot be responsible for delays due to customs checks.
Returns & exchanges
I gladly accept returns, exchanges and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for custom or personalised orders.
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Where is Memory Thread Co based?
Memory Thread Co is based in the UK. As such, all dealings with Memory Thread Co are subject to UK legislation.